DriveQuest Support Center
Frequently Asked Questions
Clear answers about reservations, payment, pickup, insurance and roadside support before you start your trip in Chania.
Reservation & Payment
Booking, deposits, accepted payments, vehicle category and driver age rules.
How can I book a vehicle?
You can make a reservation through our website, by email, using our contact form, or by phone with our reservation team. Our team is available daily from 08:00 to 22:00.
Which payment methods are accepted?
We accept Visa, Mastercard, and PayPal for online prepayments. The remaining balance can be paid by card or cash at pickup.
When is the payment charged?
A 25% deposit is required at booking. The remaining amount is paid at pickup.
Is a security deposit required?
Yes, a security deposit is required only for the Basic Plan. A physical credit or debit card is required at pickup.
No security deposit is required for Care Plan and Ultra Care Plan.
Will I receive the exact car model shown online?
We guarantee the car category. If the reserved model is unavailable, an equivalent vehicle or a free upgrade will be provided.
Are there age requirements?
Drivers must be 19-74 years old and must have held a driving license for at least 1 year. Extra fees may apply for drivers under 25 or over 74.
Pickup & Rental Rules
Office hours, out-of-hours delivery, fuel policy, late returns and extra drivers.
What are your office hours?
DriveQuest is open daily from 08:00 to 22:00.
Is there a fee for pickup/drop-off outside office hours?
- EUR20 fee: 22:00-00:00 and 06:00-08:00
- EUR40 fee: 00:00-06:00
What happens if I return the vehicle late?
There is a 1-hour grace period. After that, an additional rental day may be charged.
Do I need an International Driving Permit (IDP)?
EU residents do not need an International Driving Permit. Non-EU drivers must have an International Driving Permit.
Do I need to return the car with a full fuel tank?
No. You only need to return the vehicle with the same fuel level as pickup.
Can I add extra drivers?
Yes. For Basic Plan, a fee applies. For Care Plan and Ultra Care Plan, the second driver is included for free.
Insurance & Support
Accidents, insurance cover, lost keys and support during the rental period.
What should I do in case of an accident or damage?
Contact DriveQuest immediately, call the police, and submit the incident report form.
What does the insurance cover?
- Basic Plan: third-party liability only.
- Care Plan: collision, theft, fire, towing and replacement vehicle.
- Ultra Care Plan: Care Plan plus tire/window protection and 24/7 assistance.
No security deposit is required for Care and Ultra Care Plans.
What happens if I lose the car key?
Contact us immediately. Replacement cost applies. Lost or damaged keys are not covered by insurance.
Still need help?
Send us your question, request an offer, or call DriveQuest directly for urgent support.