Rental Terms & Conditions
Everything you should know before renting a vehicle with DriveQuest.gr in Crete
These Rental Terms & Conditions are designed to ensure clarity, safety, and a smooth rental experience for all customers.
Quick Menu
- Eligibility to Rent
- Reservation & Rental Duration
- Vehicle Collection & Return
- Driving & Vehicle Use
- Insurance Plans & Extras
- Accidents & Road Assistance
- Deposits & Payments
- Traffic Violations & Licence Plates
- Liability, Vehicle Return & Damage Assessment
- Privacy & Customer Information
- Contact & Final Notes
- Eligibility to Rent
Minimum Age
Drivers must be at least 19 years old and hold a valid driving licence for a minimum of one (1) year.
Drivers between 19–22 years old may rent vehicles from the Small, Economy, Medium, Automatic Medium, and Small SUV categories. Drivers aged 23–80 may access almost all vehicle categories.
Driving Licence Requirements
A full and valid driving licence is required. We accept licences issued in Greece, the EU, the UK, and the USA.
For licences issued outside the EU, UK, or USA, an International Driving Permit (IDP) must also be presented together with the original licence.
Photocopies, screenshots are not accepted. The physical document must be shown at pickup.
Authorized Drivers
Only drivers registered on the rental agreement are permitted to operate the vehicle.
Up to two (2) drivers may be included per rental agreement. Additional driver charges may apply.
Required Documents
At vehicle collection, the main driver must present:
- Valid driving licence
- Passport or national ID card
All documents must match the renter’s details. The renter is responsible for ensuring the documents are legally valid for driving in Greece.
Reservation & Rental Duration
Minimum Rental Period
The minimum rental duration is 24 hours. Rentals shorter than 24 hours are charged as a full rental day.
Booking Modifications
If you wish to change your reservation dates or times, please contact us as early as possible. All modifications depend on vehicle availability.
If a booking modification made less than 8 days before pickup reduces the rental duration, unused days are non-refundable.
Cancellation Policy
CARE PLAN
- Free cancellation up to 48 hours before pickup.
- Reservations cancelled less than 48 hours before pickup are non-refundable.
- Reservations made within 48 hours of pickup are non-refundable.
BASIC PLAN
- Cancellations made 8 days or more before pickup receive a 75% refund of the total booking amount.
- If only the 25% advance payment has been paid, that amount remains non-refundable.
- Cancellations made less than 8 days before pickup are non-refundable.
- Bookings made within 8 days of pickup are non-refundable.
Early Vehicle Return
If the vehicle is returned before the agreed return date, no refund is provided for unused rental days.
Last-Minute Reservations
Bookings made within 24 hours of pickup may require slight pickup-time adjustments depending on operational availability.
Vehicle Category & Substitutions
We guarantee the selected vehicle category, not a specific model. If necessary, we may provide a similar or upgraded vehicle.
If you request a different vehicle for personal preference rather than due to a company issue, a €20 handling fee may apply, subject to availability.
Customer Feedback
After your rental ends, we may send you a short feedback form to help us improve our services.
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Vehicle Collection & Return
Vehicle Condition at Delivery
Each vehicle is delivered in proper operating condition together with all legally required equipment and accessories, including:
- Safety triangle
- Reflective vest
- First aid kit
- Spare wheel or repair kit
- Jack and wheel wrench
All supplied items must be returned with the vehicle.
Pickup & Delivery Locations
Vehicle pickup and return are available at airports, ports, and selected locations across Crete upon prior arrangement.
Flight & Ferry Delays
We monitor flight and ferry arrivals when correct arrival information is provided in advance.
If your arrival is delayed, we will adjust accordingly whenever possible.
If incorrect flight/ferry details or invalid contact information are provided, only two (2) hours of waiting time from the agreed arrival time can be guaranteed. After that period, delivery may be postponed until the following day.
After-Hours Service Fees
- 22:00–00:00 and 06:00–07:30 → €20
- 00:00–06:00 → €40
Grace Period
A one-hour grace period applies for vehicle returns.
Returns exceeding one hour beyond the agreed time may result in an additional rental day charge.
Insurance coverage may become invalid if the vehicle is overdue without prior notice. Please contact us immediately if you expect delays.
No-Show Policy
If we receive no communication within two (2) hours after the scheduled pickup time, the reservation may be cancelled and the vehicle released.
Fuel Policy
Vehicles must be returned with the same fuel level as delivered.
If the fuel level is lower:
- Missing fuel cost will be charged
- Additional refueling service fee: €15
No refunds are given for excess fuel remaining in the vehicle.
Returning to a Different Location
Alternative return locations can be arranged with at least 48 hours’ notice and may involve an additional one-way fee.
Unauthorized returns to a different location may result in extra charges.
Smoking, Pets & Vehicle Cleanliness
All vehicles are strictly non-smoking.
Pets are welcome only when transported safely in an appropriate carrier or transport box.
Additional cleaning charges may apply:
- Exterior cleaning: €20
- Interior bio-cleaning: €150
Bio-cleaning fees may apply for:
- Smoking inside the vehicle
- Excessive pet hair or stains
- Heavy sand, sunscreen, food spills, or similar residue
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Driving & Vehicle Use
Responsible Driving
Drivers must follow all Greek traffic laws and drive responsibly at all times.
Driving under the influence of alcohol or drugs is strictly prohibited.
Seatbelts must always be worn.
Restricted Roads
Vehicles may only be driven on paved public roads.
Driving on rough, gravel, or off-road routes (including roads such as Balos or Agiofarago) is prohibited and not covered by insurance.
Violations may result in:
- €250 penalty fee
- Cancellation of WUG protection
- Full renter liability for damages
Travel Outside Crete
Vehicles are not permitted to leave the island of Crete, including transportation by ferry, unless written permission is provided.
Unauthorized removal of the vehicle from Crete voids all insurance coverage.
Vehicle Care
Drivers must monitor warning lights and vehicle condition during the rental.
Damage caused by negligence, including:
- Wrong fuel
- Ignoring dashboard warnings
- Improper gearbox use
- Battery discharge
- Overloading
may remain the renter’s responsibility.
GPS Protection Systems
Certain vehicles may include GPS tracking systems strictly for:
- Theft prevention
- Vehicle recovery
- Insurance compliance
- Verification of geographic restrictions
Location data is processed in accordance with GDPR regulations and accessed only when reasonably necessary.
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Insurance Plans & Extras
BASIC PLAN
Includes:
- Third Party Liability Insurance (TPL/TPI)
- Basic Services
Higher liability/excess applies.
CARE PLAN
Includes:
- Full insurance (FDW)
- Theft & Fire Protection
- Personal Accident Insurance
- Free dditional driver
- Free child/Baby seats
- Free Roadside assistance
- Free cancellation up to 48 hours before delivery
Full insurance ZERO excess/liability applies.
ULTRA CARE PLAN
Includes:
- CARE PLAN premium coverage
- Zero Excess / Zero Liability WUG Protection (Wheels, Glass)
- Theft & Fire Protection
- Free Roadside assistance
- Free Child seats
- Free Additional driver
- Free Claims processing fee
Zero liability applies only when all rental terms are respected.
ULTRA CARE PLAN is optional and can be asked to add it uppon arrival at the rental desk
Included Basic Services
All rentals include:
- insurance
- Airport pickup/drop-off
- Unlimited kilometres
- VAT & taxes
- Mechanical breakdown assistance
- Vehicle replacement in case of mechanical failure
Child Seats
Child seats are available upon request. Installation remains the renter’s responsibility.
Apple CarPlay & Parking Cameras
Certain vehicles may feature Apple CarPlay, Android Auto, or parking cameras, though availability cannot be guaranteed.
Lost Keys
Lost keys will be replaced at the renter’s expense, including:
- Replacement key cost
- €25 administration fee
- Delivery charges depending on location
Lost keychains incur an additional €20 charge.
Personal Items
DriveQuest.gr is not responsible for personal belongings left inside the vehicle.
Insurance Exclusions
Insurance does not cover damages resulting from:
- Alcohol or drug use
- Dangerous or illegal driving
- Off-road driving
- Traffic violations
- Parking-related incidents
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Accidents & Road Assistance
In the event of an accident:
- Contact us immediately
- Call the police (100)
- Do not move the vehicle before authorities arrive
- Complete the incident report within 24 hours
- Provide all requested documentation
Failure to follow these procedures may affect insurance coverage.
A €35 claims administration fee applies to all incidents.
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Deposits & Payments
Security Deposit
A refundable security deposit is required ONLY FOR BASIC PLAN insurance selection .
Deposit amounts depend on:
- Vehicle category
- Driver age
Deposit releases are processed after vehicle inspection at the end of the rental.
Depending on your bank, returned funds may take 3–14 business days to appear.
Accepted Payment Methods
We accept:
- Visa
- Mastercard
- Maestro
- Apple Pay
- Google Pay
- Cash
- Bank transfer
American Express is not accepted.
Security deposits are processed through Cardlink
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Traffic Violations & Licence Plates
Traffic Fines
The renter is fully responsible for all traffic violations and fines incurred during the rental period.
Unpaid fines received after the rental may be charged together with a €35 administration fee.
Licence Plate Removal
In Greece, licence plates may be confiscated for serious parking violations.
If this occurs:
- A €250 handling fee applies
- The renter is responsible for all rental days during which the vehicle remains unusable
If replacement transportation is needed, it will be treated as a separate booking subject to availability.
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Liability, Vehicle Return & Damage Assessment
Returns Outside Business Hours
If the vehicle is returned without a company representative present, responsibility remains with the renter until official inspection takes place.
Damage Assessment
Vehicle damages are evaluated using DAT International systems and manufacturer repair standards to ensure fair and accurate pricing.
Force Majeure
DriveQuest.gr is not responsible for delays or inability to fulfill obligations due to events beyond reasonable control, including:
- Severe weather
- Natural disasters
- Government restrictions
- Strikes
- Transport disruptions
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Privacy & Customer Information
To process reservations, we collect information such as:
- Full name
- Contact details
- Address
- Date of birth
- Payment information
Your personal data is used solely for reservation management and is stored securely in accordance with privacy regulations.
We do not sell or share personal information for marketing purposes.
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Contact & Final Notes
By completing a reservation with DriveQuest.gr, you confirm acceptance of these Rental Terms & Conditions.
We may update these terms periodically without prior notice.
If you have any questions, please contact us at:
📧 info@drivequest.gr
Thank you for choosing DriveQuest.gr — we look forward to making your trip around Crete safe, easy, and enjoyable.